PTS Trust Account
Every payment is held in a Protected Trust Services client trust account, ring fenced from business funds until it reaches your supplier. Your money is safe from the day you book. PTS No. 6090.
Booking & protection
Booking & protection
Every payment is held in a Protected Trust Services client trust account, ring fenced from business funds until it reaches your supplier. Your money is safe from the day you book. PTS No. 6090.
Flight inclusive packages are ATOL protected, either under The JLT Group’s licence (ATOL 12564) or your tour operator’s own ATOL. Your certificate confirms which applies. If a travel company fails, you receive a refund or, if abroad, repatriation home.
Some bookings include SAFI, which protects you if a hotel, airline or tour operator goes into administration after you have paid. Confirmed in your booking documentation where it applies.
Many suppliers hold their own ABTA membership, which provides an additional layer of protection on those bookings. Where ABTA protection applies to your holiday it will be confirmed in your booking documentation.
Pay by secure hosted payment link or bank transfer directly into the PTS trust account. Once confirmed, you can pay your balance whenever it suits you through Manage My Booking. Keep an eye on the balance due date, as missing it can result in cancellation.
I need passport copies for all travellers at booking, handled to GDPR. Passports should be valid for at least six months beyond your return date, with names matching exactly. Visa and entry requirements are yours to check at gov.uk/foreign-travel-advice before booking and before travel.
Arrange cover from the day you book, with cancellation, medical expenses and repatriation as a minimum. It is a condition of booking and I want it in place as early as possible.
If anything changes, let me know in writing as soon as you can. The deposit is non refundable and cancellation charges increase closer to departure. Once ticketed, flights are non refundable regardless of when you cancel, which is why insurance from day one matters. Full terms travel with every quote.
Room preferences, dietary requirements, accessibility needs: tell me at booking and I will pass everything to your supplier. I will do everything I can, though requests cannot always be guaranteed.
If anything does not feel right during your trip, message me and tell the supplier straight away. The sooner I know, the sooner it can be sorted. Do not wait until you are home.
Trusted partners
A small selection of the partners behind your trips.